Pixma mp495 scanning too brightly

[Ninny]

Everytime I try to scan with this thing it comes out with far too high contrast. I've tried googling around and haven't found anything helpfull. when i try to adjust the brightness and contrast settings, they just dont change anything. (also I cant even select grayscale, only color...) 

Any advice would be helpful.

[Stephen]

Hi Ninny!

Thank you for reaching out to us, we're happy to help!

So that we can provide you with the most accurate information, we'll need a little more information. We'll need to know how you're scanning your documents - with the Canon provided software, or third party software? Are you using Windows Vista, 7, 8, 10, or macOS, iOS, or Android? 

If you need immediate assistance, our US-based Technical Support is available by phone or email at http://Canon.us/ContactCF  

[Ninny]

Hi, I'm currently using Windows 10 and I'm just using the "scan photos and documents" thing under the scanner management part here:

[Michael · Accepted solution]

Hello.

The Scangear interface provides options for adjusting the brightness and contrast.

First, make sure that the MP Navigator for your printer is installed.  Visit www.usa.canon.com and sarch for your MP495 to access the latest downloads.

Once installed, open the "Photos/Documents Platen" area.  Then check the "Scanner Driver" option and attempt to scan to access the interface.

If you need additional assistance, find more help at Contact Us.

[Ninny]

Thank you so much! I got this printer secondhand, so I didnt have any setup instructions to go off of.