12-13-2015 04:55 PM
my canon MG 5500 printer continually sends an erroneous message that my ink cartridge is dry. However, when I check out the cartridge it checks out as 1/2 full. Is there a way to over ride this erroneous message?
12-16-2015 09:19 AM
Hello.
Make sure that you are using genuine Canon brand ink cartridges for accurate ink levels. If a refilled or Non-Canon cartridge is used, the levels might not be displayed accurately.
If you continue to have difficulties, find more help at Contact Us.
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.