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Filter Failed message MP495

dddavidsw
New Contributor

Running Catalina 10.15.7 on MacBookAir 2020. All of a sudden, I cannot print with my Canon MP495 and get the" Printer- "filter" failed "message. I have tried all suggestions: turning Mac and printer off. Deleting printer and reinstalling. Resetting printer system (which deletes all other printers, too)..Reinstalling printer. Even reinstalling Catalina. Tried connecting via cable instead of wifi And scanning for malware and viruses. Nothing I do will allow me to use the printer directly. I can share the printer with another MacBook running 10.15.7 and am able to print through that computer when it is on and nearby. What else should I be looking at?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

The MP495 was retired in 2017 and is not compatible with the Catalina operating system. Since the printer is not compatible with your OS, you qualify for the Canon Upgrade program. 

This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST.

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