02-12-2023 06:12 PM
I've cleaned the head 2X, deep cleaned 1 X and got the attached print that showed the head almost perfect on the print out. Then printed the attached print and the vertical lines seem good but horizontal are very misaligned.
Is this a head alignment issue or another problem that I can adjust or does the printer need work? I'm loath to spend the $20 bucks only to find out it needs hands on work. Anyone have any advice?
02-15-2023 12:29 PM
You can try cleaning the encoder strip inside the printer. Please click HERE for the steps.
If this does not resolve the issue and the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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