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Pixma TS9521C: Poor quality document scanning

andrew_x
Apprentice

I just bought a TS9521C, and so far the experience has been very frustrating.

 

I am trying to scan an English-language document to email, in PDF format.  The document is a very clear set of three typewritten pages.

 

If I use the scan utility's "Scan to PDF Editor" function with the resolution set to 300 dpi, the output PDF is approximately 120KB and it looks perfect.

 

But if I use the utility's "Scan to Email (document)" function, or the equivalent function from the TS9521C's touchscreen --  with the resolution set to 300 dpi in both cases -- the PDF is only 30KB and it looks terrible, as though the 300-dpi setting is being ignored and the scanning is performed at extremely low resolution instead.

 

Is this a known problem with scanning documents directly to email?

 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi andrew_x,

 

It is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

 

 

 

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