07-04-2020 07:04 AM
I just bought a TS9521C, and so far the experience has been very frustrating.
I am trying to scan an English-language document to email, in PDF format. The document is a very clear set of three typewritten pages.
If I use the scan utility's "Scan to PDF Editor" function with the resolution set to 300 dpi, the output PDF is approximately 120KB and it looks perfect.
But if I use the utility's "Scan to Email (document)" function, or the equivalent function from the TS9521C's touchscreen -- with the resolution set to 300 dpi in both cases -- the PDF is only 30KB and it looks terrible, as though the 300-dpi setting is being ignored and the scanning is performed at extremely low resolution instead.
Is this a known problem with scanning documents directly to email?
07-08-2020 04:31 PM
Hi andrew_x,
It is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
09/26/2024: New firmware updates are available.
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07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
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