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Pixma TS9120 Print Nozzle Check Pattern Not Printing Clearly After Several Deep Cleanings

JMB
Contributor

Hello.

My Pixma TS9120 will not print a nozzle check pattern clearly after several deep cleanings.  The Cyan is not printing well under any circumstances unless I use the Hiqh Quality Printing option.  I have installed new ink cartridges.  I have unplugged and plugged in the printer.  I have attached a picture of the nozzle check pattern.  Any thoughts would be appreciated.

Thank you.

1f81850d-e6b1-49b7-a772-93c3d0b105e2.jpg

1 ACCEPTED SOLUTION

ArthurJ
Product Expert
Product Expert

Hi,

Since the cleanings did not resolve the issue, the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Since the cleanings did not resolve the issue, the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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