G7020 Does not Print Black text, does print black images

[BaWrules]

I removed a paper jam from the printer now it will not print in black text, it does print black images, and prints color. How can this be? How to fix????? 

I went through all the online troubleshooting suggestions.  I removed and reinstalled the black print head.

[jrhoffman75]

did you run a nozzle check?

[BaWrules]

I went through all the online troubleshooting suggestions;  nozzle check, cleaning, deep cleaning, ink flush, turn off and unplug printer 

It gives me error code 5200 

When I send a text only (full page of text) document to the printer, it just rapidly clicks the paper through vs the typical one line at a time.  

[BaWrules]

and I reloaded the printer drivers from the canon site

[jrhoffman75]

Register your product on the Canon support site and request Canon support. 

[lgluck]

I have been unable to register my Pixma G7020 printer on the Canon site.  When I put in the serial number, I get the message that the number I entered is either not for the correct model or that the printer that I have is for the Asian market.  I purchased the printer at Best Buys in Atlanta, GA.  I took a picture of the seial number to be sure that I was entering it correctly, but to no avail.  Just kept getting the same error message.

[jrhoffman75]

You should call Canon at 1-800-OK-CANON. 

[BaWrules]

I tried that.  They want the phone number associated with my account.  I see no place in the account to input a phone number..........

[Stephen]

Your printer is already registered with your phone number and the email associated with this account. Just log into your My Canon Account at canon.us/account and tap "Service & Support" on the bottom left, then tap the big red "GET SERVICE & SUPPORT" button to the far right of the image of your G7020. It'll give you your support options from there! 

[BaWrules]

Unfortunately Canon customer service is not as good as many other companies I have dealt with, they want $ before they will talk.  Most companies don't want $until parts are needed.  They should at least offer to credit the $ towards parts purchase.