09-26-2023 04:45 PM - edited 09-26-2023 04:46 PM
I removed a paper jam from the printer now it will not print in black text, it does print black images, and prints color. How can this be? How to fix?????
I went through all the online troubleshooting suggestions. I removed and reinstalled the black print head.
09-26-2023 04:58 PM
did you run a nozzle check?
09-27-2023 10:58 AM
I went through all the online troubleshooting suggestions; nozzle check, cleaning, deep cleaning, ink flush, turn off and unplug printer
It gives me error code 5200
When I send a text only (full page of text) document to the printer, it just rapidly clicks the paper through vs the typical one line at a time.
09-27-2023 11:01 AM
and I reloaded the printer drivers from the canon site
09-27-2023 11:07 AM
Register your product on the Canon support site and request Canon support.
10-12-2023 06:05 PM
I have been unable to register my Pixma G7020 printer on the Canon site. When I put in the serial number, I get the message that the number I entered is either not for the correct model or that the printer that I have is for the Asian market. I purchased the printer at Best Buys in Atlanta, GA. I took a picture of the seial number to be sure that I was entering it correctly, but to no avail. Just kept getting the same error message.
10-12-2023 06:14 PM
You should call Canon at 1-800-OK-CANON.
10-23-2023 09:45 AM
I tried that. They want the phone number associated with my account. I see no place in the account to input a phone number..........
10-23-2023 09:59 AM - edited 10-23-2023 09:59 AM
Your printer is already registered with your phone number and the email associated with this account. Just log into your My Canon Account at canon.us/account and tap "Service & Support" on the bottom left, then tap the big red "GET SERVICE & SUPPORT" button to the far right of the image of your G7020. It'll give you your support options from there!
10-23-2023 10:11 AM
Unfortunately Canon customer service is not as good as many other companies I have dealt with, they want $ before they will talk. Most companies don't want $until parts are needed. They should at least offer to credit the $ towards parts purchase.
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