Pixma TS9020 Error C000 and a cog

[attackoflance]

I recently tried to run a cleaning with my Canon Pixma TS9020 printer. This is when I encountered the error code C000. Reading online that it could mean I am just out of ink, I ordered new ink, installed and restarted it with the same error. When examining I found what looked like a cog separated from the rest of the printer. I was wondering if this could cause the error and if its something I can just reattach.

[Caemene]

Hi attackoflance,

With the error the printer is experiencing, it will require servicing. We ask that you please contact our Canon technical support group at 1-800-OK-CANON (1-800-652-2666), Monday – Friday, 8:00 AM – 8:00 PM EST(excluding holidays). Another option is to contact one of our chat agents by clicking HERE, and clicking on the “Have a Question? Box in the lower-right corner. A representative will be happy to assist you.