08-31-2019 06:36 PM
Solved! Go to Solution.
12-03-2021 02:52 PM
Spoke to customer service about this. Representative said it is because the nozzle below the printer cartridge gets plugged, usually after some period of nonuse. Run two deep cleanings, if that doesn't work, remove ink cartridges and gently wipe each round nozzle (on printer not cartridge)with a q-tip dipped in rubbing alcohol and let them dry. Replace cartridge and try printing. Says photo work around will not work - different kind of ink. If cleaning nozzle does not work, it needs an $80 repair, so most people buy a new printer. Canon offers an upgrade discount (1-866-443-8002). Way to avoid this is to store cartridges in a zip lock bag if they won't be used for "awhile".
08-31-2019 06:45 PM
So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
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08-31-2019 07:59 PM
09-06-2019 12:31 PM
Please perform a few printhead cleaings:
1. Please tap the gear icon at the bottom of the display on your printer.
2. Select Maintenance.
3. Select Cleaning.
4. Select Yes.
Please perform 2 or 3 cleanings and print again.
If you continue to have difficulties, please contact our support group using the following link:
09-14-2019 02:54 PM
Same thing happened to my MG6220. Found this solution ... your large blank ink tank is the problem. If deep cleaning, etc. doesn't work, it is probably a circuit board problem. You can still print black, but must use the smaller blank ink tank. You do this by going into your printer settings and changing the media type to Glossy Photo Paper. Click the box at the bottom left that says "Always Print with Current Settings." This tells the printer to use the small black ink tank instead of the large one. Yes, you will not be able to use the large tank but it will allow you to print.
My printer gave the dreaded U052 error "the print head is not correct; install the correct print head." All cleaning, etc. failed and I ended up purchasing a new print head. I thought this was the fix, but noticed that when I printed a black and white document from Word, it printed a blank page. If I printed a color picture, it printed fine. I bought some more large black ink tanks thinking that I had a bad one. However, this did not fix it either. It was another forum user that provided the answer above and it works fine now. Still means I have a problem with the printer and it may be on its way out, but it's a free fix for now.
03-05-2020 09:34 AM - edited 03-05-2020 12:29 PM
I have the same issue with my TS6220 . Black stopped printing. No error messages or warnings. Changed cartriges. Ran cleaning. No help. The only solution that worked for me was to bypass the large black cartridge as described by gardenchick above.
Based on the other mentions, this seems to be a product defect. Any word on help from Canon?
P.S. I have learned that this workaround is ok for printing, however it does not work for copying. Any ideas short of buying a new printer?
03-05-2020 03:35 PM
If the issue persists after cleanings have been done, service may be required. If the printer was purchased within a year, create a Canon account at www.usa.canon.com and contact our phone support group for additional assistance.
04-15-2020 01:01 PM
i'm having the same issue.
12-31-2019 03:53 PM
I have a PIXMA 490. I have replaced the initial ink cartredges with the XL cartridges of the same number but the printer is giving me eerror message CHECK INK Black
06-22-2020 04:51 AM
I'm having the same issue:
Tried so far:
So for no solutions and it appears to be very difficult to find support or soluitions.
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