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Pixma TS5120 shoots out paper when trying to print from phone app

kk7
Contributor

I finally figured out how to print from my phone but it still doesn't work. The printer starts bringing the paper up and then stops, waits a few seconds, then shoots the paper out without printing. It's like it's saying, "No! Wrong paper!" But since the app won't give me the option to print on cardstock I have no choice! We're out of regular letter paper so I also tried using some thinner stuff of the same size that was bought by accident. Neither work. It's so frustrating getting these things to just PRINT when I need them to! Why should the thickness matter that much? I print on cardstock all the time from the computer so it must be the app. Anyone else?

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi kk7,

When you attempt to print, what error appears on the display of your printer?

 

 

 

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