02-05-2026 11:46 AM
I moved and have a new XFinity router and can't connect to the wifi. Go through all the steps and receive the error Failed to Connect.Yes I have unplugged both pieces 100 times. Any help?
Solved! Go to Solution.
02-05-2026 01:32 PM
Greetings,
New xFinity router. Probably an XB8 OR XB9.
The printer requires a dedicated 2.4Ghz broadcast that uses WPA2 encryption.
You can use the xFinity App to configure a 2.4Ghz network with the appropriate encryption standard. The network broadcasts can be given unique names, and can use different encryption standards.
Newer routers often come pre-configured to use the same SSID name (wireless broadcast) names and also WPA3 encryption. You can edit these settings and tailor them to your needs. Once you have correct settings, I'm confident you'll be able to connect the printer to your new network.
~Rick
Bay Area - CA
~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It
02-05-2026 01:32 PM
Greetings,
New xFinity router. Probably an XB8 OR XB9.
The printer requires a dedicated 2.4Ghz broadcast that uses WPA2 encryption.
You can use the xFinity App to configure a 2.4Ghz network with the appropriate encryption standard. The network broadcasts can be given unique names, and can use different encryption standards.
Newer routers often come pre-configured to use the same SSID name (wireless broadcast) names and also WPA3 encryption. You can edit these settings and tailor them to your needs. Once you have correct settings, I'm confident you'll be able to connect the printer to your new network.
~Rick
Bay Area - CA
~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It
02-05-2026 02:06 PM
In my wifi settings it has both a 2.4 and 5.o Ghz
02-05-2026 04:26 PM
Very good. Make sure the 2.4Ghz broadcast is using WPA3/WPA2 combo or WPA2 only in order for the printer to connect.
~Rick
Bay Area - CA
~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.