11-05-2021 09:52 AM
Pixma TR8520 suddenly stopped printing black. Have done cleaning and deep cleaning multiple times. Test pattern shows black and all colors. Printing a page with color and black results in color only. I've re-installed driver. There is definitely plenty of ink. Help!!!
12-21-2021 05:09 PM
Any resolution? I'm having the exact same issue
12-23-2021 02:37 PM
Hi,
Since reinstalling the driver did not resolve the issue, I recommend to have this issue looked at by our support team.
Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat box, ask to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.
04/16/2024: New firmware updates are available.
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