08-03-2023 03:30 PM
Hello, for some reason the printer just stopped printing in color. Black is fine. I have done all things canon has said to do and still no color. I have put in a brand new printer head and still no color. In have done everything I can think of. Anyone have any suggestions? Please help!!!
08-08-2023 12:36 PM
Hi,
Since the cleanings did not resolve the issue, your MX922 would require service.
If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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