09-15-2013 12:43 AM
MX922 - couple weeks old. Has been functioning fine in excellent photo printing.
But, when page printing on premium grade paper ( 20 or 24lb) the printer has the very annoying tendency to grab up 2 or more pages at the same time.
Paper is fanned ( fluffed up) before inserting into the tray and squared up
Paper tray is properly adjusted.
Tray is properly inserted.
Will print fine and then will drag in 2 or more pages in. Print a couple fine and then 3 pages get drawn in. I pull out the tray and check the paper and I see no issues. Have removed the paper and fan it and hope for the best.
This is really annoying when doing duplex printing let alone on single sided.
I have now tried this with 3 different brands of name brand paper.
Scanned this forum and haven't seen any similar reports.
Just ocurred again when trying to print 17 pages 2 paged and 3 pieces were drawn in.
Suggestions? Ideas?
A great printer otherwise.
09-18-2013 11:16 AM
Hi chips,
Is your paper measured in g/m2? If so, we recommend the paper be between 64 to 105 g/m2. This measurement is much more reliable for determining your paper compatibility (especially with thicker paper). Additionally, it may help to perform a roller cleaning on your printer. For more information on this process, please review the following article from our Knowledge Base: Cleaning the Paper Feed Roller - MX922.
If this didn't work, or if you have any other questions, please feel free to Contact Us!
09-18-2013 04:59 PM
Georgia Pacific Premium - 24lb with 90g/m2.
I THINK I made the problem go away with the menu setting about Prevent Paper Abrasion.
Since I did this it has printed flawlessly on single sided or duplex. I even tried the other HP Premium 20 ib and NO issues.
4 sessions and it has been working as it should for a brand new printer.
Thanks.
Will keep your other suggestions in mind if it reppears.
Ciao
12-10-2018 05:42 PM
Wow. So we're screwed basically - we have been printing our brochures on 48lb paper for almost a decade....
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