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Pixma MX922 not responding

iverhaegen
Apprentice

I just bought a PIXMA MX922.  I also already have a PIXMA MX892 that I've been using for some time.  I run Windows 10 64 bit on both of my laptops.  After I successfull installed the new MX922 on my laptop over a wireless connection, it would not respond when I attempted to print a test page. - Error 'Printer not responding'  Unfortunately, I also could no longer print to my MX892 either and got the same message.  I uninstalled the printer, downloaded the driver from the Canon website to make sure I had the most recent version and then installed again with the same results.  I then uninstalled the MX922 again and attempted to use my MX892, but still the same results.  I, of course, restarted the machine between these steps.  I then uninstalled the MX892 and downloaded the latest drivers from Canon and installed those, but no luck.  I seem to be dead in the water with both printers now.

 

How can I clean up my system to attempt to just start from scratch or advice on where to go from here?

1 REPLY 1

Ramona
Authority

Hi iverhaegen,

 

It is recommended that you contact live technical support for assistance by calling 1-866-261-9362, Monday - Friday from 10:00 a.m. - 10:00 p.m. ET (excluding holidays).  Real-time feedback during a live technical support call would be very beneficial in this case.  There is NO charge for this call.

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