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Pixma MX922 error 501 Paper Jam

TC69
Apprentice

I got this 501 Paper Jam error code and there is no paper jam... when it came up, no paper had started to feed. I have pulled out all the paper trays and opened all the access doors... no paper jam showing... I've unplugged and powered down to maybe reset the machine and still says Paper Jam... Has this happened to anyone else? What might be the issue?

1 ACCEPTED SOLUTION

ArthurJ
Product Expert
Product Expert

Hi,

Since there is no paper in the printer and unplugging didn't clear the error, the printer has experienced an internal hardware issue and would need service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Since there is no paper in the printer and unplugging didn't clear the error, the printer has experienced an internal hardware issue and would need service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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