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Pixma MX922 Stuck With Support Code 1660 On-Screen

undeniablyjeff
Apprentice

There are no ink cartridges installed and yet SUPPORT CODE 1660 is stuck on-screen.

When I turn it off and back on again, for about 10 seconds I'm able to press MENU and poke around in there, but always and without fail, the SUPPORT CODE 1660 pops up yet again, making any menu navigation (or even starting the self-cleaning process) impossible.

I've tried holding down the STOP button.

I've tried unplugging it for a minute or two.

I've tried pressing the ON button five times.

Oh, and ink cartridge installation also does nothing.

Any help is appreciated!

 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Based on the steps you have take, the printer has experienced an internal hardware failure and would need to be replaced. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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