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Pixma MX922 Constantly pulling from upper tray not lower lately

stellaplus2
Apprentice

I'm trying to do regular printing of 8.5 x 11 paper, and for some reason, my Pixma MX922 consistently tells me my printer is out of paper. It wants to pull from the upper cassette instead of the lower, which is full of paper. I am on a 2023 MacBook, running Sonoma 14.0 as my operating System. HELP!! 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Please try the following: 

 1.  Open your item that you wish to print.

 2.  Click on File and then Print.

 3.  Click Show Details.

 4.  Select your paper from the Paper Size drop down menu.

 5.  Select Quality & Media from the drop down menu.

 6.  Select your type of paper from the Media Type drop down menu.

 7.  Choose Cassette from the Paper Source menu.

Please attempt to print.

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