Pixma MX490 won't print

[Gilsieg65]

Black cartridge is over 1/2 full but will not print. It is a newer XL cartridge. 

The color cartridge will print, its about the same level, and it is the original one that

came with the printer about 3 years ago.

I haven't used the printer that much since I changed the black cartridge about a year ago.

Why is this happening?

[munchichic]

The cartridge could be dried shut. Take it out and wipe with a wet paper towel to clear the dried toner off the connectors. This will be messy! Wipe dry, then reinsert and try again. Hope that helps!

[Michael]

Hello.

Try performing a few cleanings to see if this will help with your issue.  Visit the following link for details:

https://support.usa.canon.com/kb/index?page=content&id=ART162059 

[Gilsieg65]

Cleanings performed. No good. Seems that i need new ink cartridges.  

Thanks fot your help.

Gil