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Pixma MX490 Error Code 1684

koscott1966
Apprentice

Replaced black ink cartridge and get error code 1684.  When I put the new cartridge in, it beeped so I put it in correctly.  I have tried powering down and restarting, but no joy.  I am running Win 11.

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

Please take a picture of your ink cartridge and attach it to your reply. 

We look forward to hearing back from you. 

thanks, I already compared it to the one I replaced and there was a difference, so I returned to from the vendor and they shipped me one that worked.

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