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Pixma MX410 won't scan

jmartora
Apprentice

scanner message_.jpgMy Canon Pixma MX410 multifunction printer all of a suddn won't scan from my laptop.  We can copy a document manually and print from my laptop but I get the messsage above.  

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

 

I recommend removing the scanner/printer driver from your computer. Once the driver is removed, restart your computer and then after the restart, click the link below to reinstall the printer/scanner driver:

mp68-win-mx410-1_02-ea24.exe

 

If the same issue happens after the reinstall, there may be a security or firewall setting that is blocking your scanner driver. For that, I would recommend reaching out to Microsoft so they can troubleshoot your computer.

 

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