Pixma MX 892 Won't Turn On

[Mortypie]

My Pixma MX892, which I would guess is a little over a year old, has suddenly stopped working.  I was able to print just two days ago, but now the unit will not turn on at all.  Yes it is plugged in and yes the cord is connected to the unit.  It simply won't start no matter how many times the power button is pushed or how long it is held down.  Is this a known issue and what might be a way to fix this problem?

[cobrajunkie]

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@nebnetto wrote:

I heard through the grape vine, Canon is being sued in a few class action suits.  Some say, that is why they

are not responding to customer requests for help.  I guess they think it is better to ignore customer issues in

order to avoid incriminating themselves.

Frankly, I think their inaction re: this "machines crapping out" problem will and is resulting in more damage

to the company than it would if they did the right thing.  Look at some of the other threads on this site -

many of them are about Canon printers crapping out.  Canon's response to almost all of the issues is:

"buy another printer".  To which I agree - just not another Canon printer.

I guess we should just be happy Canon doesn't make vaccines and medicines.

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Thats what I had posted in message #127.  I had inlcuded the link to the article but it was deleted.  You can Google "canon printer class action suit" and see numerous articles on the subject.

[jonesy]

My MX870 also turned off while faxing.  Would not turn back on.  Found a shop that would repair it for $118, but I don't remember which hardware was involved.  Have had several years and have more inkjets so cheaper to repair than buy new.  Would buy another Canon, however.

[bthinktsar]

My Canon 892 also died in the middle of a critical print job, just after buying all new print cartridges, just before printouts were needed for a critical appointment. 

My prior Canon printer did the samething after 16-18 months of use as well. 

I can't tell you the difficulty this creates - financially as well as in this case, being late without all of the needed printouts.

I love the Canon printers, and have been a fan of them since the very large buble jets, but I cannot put myself in this position again and will not buy another Canon printer.

[jonesy]

Thank you folks for the information, haven't got my MX870 back from shop yet.  But I also have an HP Officejet 6500A+ that I got about same time as the Canon Printer a few years back.  It is working just fine but like all inkjet printers hard to keep enough cartridges on hand.

[cbrsmurf]

Mine just died preceeded by a B200 error the day before, mx892. Purchased in Nov 2012, so it's lasted me about 2.5 years. Any update on the class action lawsuit?

[ge0se]

Has anyone found a way to at least find a facility that's provide repair services? I wasted a long time on the phone with a service rep going through "unplug, mash buttons, change cable, change outlet, bla-bla" procedures to no avail, irt wont come back to life no matter what I do.

They gave me a number to a service center in Settle but I cant get a anyone on the phone. Anyone knows how to actually find a facility that'd look at the unit? I need this resolved or need to know if I should just throw this away and get a more reliable product that want die for no apparent reason.

[jonesy]

I called a local tech shop and he agreed to look at it and see if he could find a part (in this case it was the part the cable plugs into). As he told me, Canon no longer makes the part so he was at a dead end. Goodbye Canon, hello HP.

[jonesy]

Mine was an older aio pixma mc inkjet that turned off while faxing and would not come back on.

[ge0se]

Thanks Jonesy, will get something new then, which model were you planning to get?

[jonesy]

I also have an HP Officejet 6500 A+(wireless) as a backup to the Canon Inkjet.  Don't get me wrong, have had problems with HP also but also have had some good Canon and HP LASER printing machines.  Have heard some good reports of Brother but not sure of what model.  Might require some research. Also have had one of first Epson inkjets, wasn't too happy with that one either.