Pixma MX 892 Won't Turn On

[Mortypie]

My Pixma MX892, which I would guess is a little over a year old, has suddenly stopped working.  I was able to print just two days ago, but now the unit will not turn on at all.  Yes it is plugged in and yes the cord is connected to the unit.  It simply won't start no matter how many times the power button is pushed or how long it is held down.  Is this a known issue and what might be a way to fix this problem?

[connieanne]

Yikes! Why are you so angry that this one person who DID write to the company with a legitimate complaint won and received resolution??
If that annoys you then you too should REALLY write a letter to the company and explain your problem and not express your anger here!

This is a place to voice an opinion and a disagreement.  Not anger towards another person.
I have written a letter and have mailed it as well.
Do you actually think that this gentleman, “Mr. Schimmel,” has the time to sit and read this forum??

For future reference his name is Schimmel.......NOT (sic) "Schlemiel"
Grow up and write a letter to CANON and some of the addresses that were posted and see if you will get a response!
Be an adult and compose an actual business complaint letter.
Good luck to you and please quit being jealous, hateful and a basher!
Warmly ~C

[bnio]

Sounds like we  may have been infiltrated by a Canon representative troll. This is the first person who is not very upset about their printer dieing for no reason. They jump straight to talking about writing a letter and which tells me they never contacted customer service and received the BS line on how to reset the printer that we all know does not work.

Furthermore the person who posted before you was not directing anger at anyone he was stating his opinion and disagreement with the utter lack of responsibility on Cannon's part. Especially when you contact customer service and they try to sell you a printer at a so called discount which is actually more expensive than your local big box stores price off the show room floor.

By the way do you worked for Canon? It is common place these days for company reps to post in forums to try and manipulate peoples opinion about the company when something unfavorable begins to develop. I would not be surprised if this is the case.

Now more of my opinion follows no anger here. Mr Schimmel should be on the forums reading this. He should be getting in touch with his consumer base especially when many people in this thread have vowed to never buy Canon again.  Being an engineer with my manufacturing experience I can guarantee that there have been  thousands upon thousands of warranty claims that we are not privy to for this exact problem. We aren't an isolated group with only 20 or so brain dead printers out of the whole production of this particular model.

I am not wasting anymore of time over Canon.

[Abroomes]

Hello,

You have not been infiltrated. I am in no way affiliated with Canon except that I am a customer. If you review all the posts in the thread of this forum, which is what I did before I decided to take action and write to the CEO of Canon, you will see that I like you experienced the same tragedy of a malfunctioning MX 892 printer. I shared this information hoping that it will bring resolution to those of you who wanted it.

[Abroomes]

Hello,

I am glad I got a response as well. I wrote a couple letters and decided to mail one out every week. I only mailed out two by the time I got a response. I still had 2 more left to mail. During the conversation Mr. Schimmel stated that he did not know why the model printer I bought was not working, I replied well it's not just my model, if you look on the forum, you will see multiple complaints about the same model. His response was that he is not addressing that right now, which is why I decided to share with all of you my road to resolution. Hope this helps.

[nebnetto]

Hi Connieanna -

Sorry if you interpreted my post as "angry".  Quite the opposite.  I am not angry with anyone (unless you call corporations people, in that case I AM angry with Canon Corp.)

I am tickled pink Abroomes finally got through to someone at Canon who could do something.

But maybe you could help me out with some questions:

1. Is it appropriate for a product to stop working after a short time (i.e.: a few months after the warranty runs out)?
2. Should a company stand behind its product, regardless of the calendar?
3. Should a customer spend hours - trying to fix the problem and communicating with the manufacturer (i.e.: looking on the internet for solutions, contacting customer support, writing letters to the CEO of the company)?
4. Why is the corporate solution for ME to spend more money on a obviously flawed product?
5. Why DOESN’T Mr. Schimmel read the customer boards (or have one of his staff check the boards now and then and notify him when a “major” problem begins to develop )?

Please don’t interpreted this as a post angry with you or anyone else. I just think it is a very sad state of affairs when a customer HAS to write to the CEO to get a problem resolved. Isn’t that what “Customer Service” is for?

ConnieAnna, I already made up my mind – I bought an HP.

No anger involved

-B

[houdini65]

Add me to the list of people who's MX892 just up & died!!  A whole two days after the warranty expired.

Must have a chip inside that senses when the barcode is scanned when sold, thus arming it's self destruct mechanism!

[jmb5240]

Add me to the list...Mine just died too. Great opportunity to let canon go....they aren't what they use to be....here's to the B200 error.  What's the phrase I am looking for....oh yea, I hate you!

[MarcoItaly]

Hello there;

My name is Marco and i'm form Italy and add my pixma mx885 to the count... It just died printig a single word page. I bought it 24 mounths ago so it's out of warranty now... And there is no way to turn it on again now.

Any idea where the problem comes from? Did anyone solved this issue just replacing the power supply unit?

Edit: Just talked to a Canon Service center near here... and guess waht? they offered me a discount on the pixma MX922...Unbelievable...and unacceptable.. Same behaviour in different countries.. 😞

[mapiletree]

This has happened to me too. started printing a document and POOF all lights go out on the printer. tried different outlets and strips. Did not read through every page of the thread...did anyone get any progression?? ~2 year life span for an expensive printer is not what I was expecting when first purchasing the unit. Safe to say I will not be buying Canon products anymore if they can't provide a fix?

[MarcoItaly]

Unfortunately the service shop told me that the problem is not coming form the power supply unit wich is still working as intended but from the logic card (wich cost around 250$) wich simply deny the printer to turn on...This is build in obsolescence guys.. deal with it and move to something else... I've already bought an Epson Expression Premium xp-810. Can't find any comment about premature death about epson printers so I hope the new printer will last more than the 2 programmed years of canon pixma printers..(try to google "canon pixma doesn't turn on"... lol)