Pixma MX 892 Won't Turn On

[Mortypie]

My Pixma MX892, which I would guess is a little over a year old, has suddenly stopped working.  I was able to print just two days ago, but now the unit will not turn on at all.  Yes it is plugged in and yes the cord is connected to the unit.  It simply won't start no matter how many times the power button is pushed or how long it is held down.  Is this a known issue and what might be a way to fix this problem?

[RobZNayr]

I just spoke with Roy at Canon VA Service Center. My Printer would not power up on either of 2 power strips. Roy said to plug directly to wall. Did that. Powered up and gave Error Message B200. That's a fatal message about general hardware failure. This  printer has had light use for about 18 months and is now hosed. Canon, this was a good product, way better than HP, but dropping dead like this out-of-warranty is not good. :-0

[Ramona · Accepted solution]

Hi Mortypie, turnem and ticarre:

Please follow these steps to try and resolve the issue:

1.  Unplug the power cord from the back of the printer and from the wall outlet/surge protector and leave them out for at least 10 minutes, then plug it back in.  Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.

2.  If the printer reset didn't work, please try to plug the printer into another power outlet in a different area of the room, or another room if possible and try to turn the unit on.

3.  If you have another power cord you can use with the printer, please try to use that power cord to see if this will power the unit on.

If the printer still does not turn on after these steps, it will require servicing to resolve the issue.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

[thenestor]

Same thing happened to me today.  I noticed that my Canon Pixma MX892 was off.  Tried to turn it on, and it won't turn on.  Tried leaving it unplugged for a while, tried plugging it in without the power strip, tried using a different cable from another printer, and it still won't turn on.  The printer is 18 months old.

[ticarre]

Widespread problem. Not much help found here, they will simply refer you to tech support (for a fee)
Ridiculous

[Jason]

Hi everyone,

If the procedure from Ramona above did not cause the unit to power back on, it may need service.  The best thing to do is get in touch with our US-based technical support team, who is ready to help via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

There is not a charge to reach technical support, and they can let you know the next steps.  Thanks!

[frknswt]

I am experiencing the exact same issue, although mine shut off in the middle of printing a 5 page document.  Unplugged from the wall for 10 minutes, removed power cord from printer, tried plugging in to other outlets, nothing.   

This is unacceptable.  The printer is just over a year old and apparently the only answer is to pay to send in the unit for servicing...This will be my first and last purchase of anything Canon.

[vinnie1217]

I printed a 2 page document on Friday morning which worked fine.  5 minutes later I hit the print button and nothing...my lightly used MX712 was powerless.  Tried the unplug routine several times and it's just dead.  I emailed Canon and they responded with a Canon Loyalty Program deal, so I called and it's basically a sales offer of 25% off the list price for a new model printer but not the same model, so all my unused ink cartridges would be wasted.  When I checked the price Canon quoted for a new MX922 at $129.99 with free shipping, I saw that Staples is offering the same exact price of $129.99 but...Staples has an additional $10 discount this week.  Obviously not a very impressive customer loyalty offer on Canon's part.

I really liked my MX712, and at this point will contact techical support on Monday to see if they can help solve the problem but based on all the posts on this board, I don't have much hope for a good resolution from Canon.  It's uncanny how many power failures are occuring in the last month as reported on this board, so it's clearly some type of defect.

[v_frustrated]

Another one bites the dust! Mine is a goner, too, and not responding to differnt cords/outlets/genres of music. Any help for us just out of warranty?

[thenestor]

I replaced my dead Pixma MX892 with a new HP OfficeJet. The ink is more expensive, but I'm confident that the printer will be reliable like my previous HP printers were. I never had an HP printer die; in fact, I always sold them when I wanted to move on to something new. This is the first time I'll be taking a printer to electronic recycling instead.

[Ramona]

HI v_frustrated,

Please call or email us at one of the methods on the Contact Us page to obtain your out of warranty service options.