02-15-2022 03:41 PM
(Pixma MP495 ,Windows 10, installing canon recommended software and drivers)
Hello I am trying to install the canon recommended software but when going through the install process it keeps stalling at this point below
Windows detects the printer but the software it tries to install from the windows store does not work or is not supported.
Please help me get my printer set up!
Solved! Go to Solution.
02-23-2022 03:30 PM
Issue resolved! In Windows 10, I went to “Settings,” “Devices,” and “Printers & Scanners.” I clicked “Add a printer or scanner.” Although it took a bit of time, Windows was able to detect my MX-922 printer and retrieved the drivers. In the Printers & Scanners page, it lists the “Canon MX920 series Printer.” I’ve successfully tried printing and scanning, and it appears to be working properly.
This might work for you as well. Good luck.
02-15-2022 04:42 PM
Give Canon a call at 1-800-OK-CANON.
02-15-2022 05:36 PM
I did they said that the product was only supported online, unfortunately
02-15-2022 07:44 PM
OK. There should be an email address then on the support site. This is a user supported forum hosted by Canon, but generally relies on fellow users.
02-23-2022 12:27 PM
Did you ever get a resolution? I'm having the same issue with my MX-922, installing the drivers to a new computer.
02-23-2022 03:30 PM
Issue resolved! In Windows 10, I went to “Settings,” “Devices,” and “Printers & Scanners.” I clicked “Add a printer or scanner.” Although it took a bit of time, Windows was able to detect my MX-922 printer and retrieved the drivers. In the Printers & Scanners page, it lists the “Canon MX920 series Printer.” I’ve successfully tried printing and scanning, and it appears to be working properly.
This might work for you as well. Good luck.
02-23-2022 03:57 PM
Just tried installing again and it worked thanks!
02-23-2022 04:43 PM
I'm glad it worked for you. This type of thing can be frustrating, ... and time consuming. All the best!
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