Pixma MG6220 scanner and MP Navigator Ex stopped working

[jinm64]

I have a Pixma MG6220. I am running windows 10. I have been printing and scanning over wifi for quite a while. The scan feature has suddenly stopped working. I can still print over wifi. I noticed that MP Navigator Ex will not launch. No errors reported anywhere, it simply does nothing when I try to scan or launch the app. I reinstalled the printer driver, and also MP Navigator Ex. No change.

Any suggestions? I may need to purchase the cable so I can connect it up. It was lost in one of the house moves.

Thanks,

Jim

[Patrick]

Hi jinm64,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.