12-28-2017 10:52 PM
UGH. I just bought this thing on sale and I'm already ready to throw it out the window. I couldn't connect to my Mac Air (ios Sierra 10.12.6) no matter what advice I got online - one advice told me to push a button on my router?!?!? which button? anyway, nothing worked - color button, wifi button, wait for 19 blinks, whatever. So after about 2 miserable hours I called support, who told me to download this Selphy thing to my iphone - why didn't I see this little tidbit in my 2 hours of googling? so that worked for a second. I printed 5 checks and a flyer and then the printer apparently was done. Although it shows up in the print dialog box and the Settings... Printer, it is "offline" or "not connected." I've used the Canon IJ Network tool about a million times now, which must bump it back into being online, I don't know. So it sort of works. But how the hell do I connect my scanner? After repeatedly using the Canon IJ Scan Utilty and not finding a scanner, all of a sudden for no reason my printer showed up. But I can't use the Canon Navigator program to scan which gives me a lot more options than that dopey little box in the Scan Utility. I do not recall ever having this much trouble setting a printer and it's making me feel pretty dumb- I've probably had about 50 in my lifetime, from dot matrix to laser, from using the DOS prompt to using a Mac. This is ridiculous and I'm really about ready to get my money back and buy an Epson.
HELP ME!
04-11-2018 01:14 PM
Hi wvbibi,
The MP Navigator EX is not supported with the PIXMA MG3620. The IJ Scan Utiltiy can perform every operation that the MP Navigator EX could. For more information regarding the IJ Scan Utility, please use the following link:
http://ugp01.c-ij.com/ij/webmanual/ScanUtility/M/MG3600%20series/2.0/EN/SU/Top.html
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
11-11-2018 05:56 PM
Canon:
I hope what you say, "The IJ Scan Utiltiy can perform every operation that the MP Navigator EX could.," is true.
After scanning a document, I am unable to find the "cropping" took MP Navigator EX provided. I see the "rotation" tool, but where the cropping tool? I really need the cropping tool.
Thank you.
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