Pixma MG2920 printer won't address #10 envelope

[elbertf2]

Hello,

   My previous printers were Pixma iP3000 and S750, and they would easily address a #10 envelope, using my Word Perfect Win10 word processor.

   Since I got my Pixma MG2920,  it insists that a #10 envelope is only 4.5 inches wide, and 9.5 inches high.  If I manually change the envelope's dimensions, the printer refuses to print, and says the paper is an illegal type, or something like that.

   Can someone offer a fix for me?   Thank you.

           elbertf2

[Ramona]

Hi elbertf2,

So we can better assist you, please reply with what operating system is on your computer (version of Windows or Mac OS X).

If this is a time-sensitive matter, additional support options are available at Contact Us.