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Pixma MG2522 Won't load paper and says there's a paper jam but there isn't

sydney90
Apprentice

Title says it all. My printer sort of begins to load the paper but not all the way and tries to print but because the paper isn't loading all the way, I think it's saying there is a paper jam. However there are no blockages. Help?

2 REPLIES 2

ipWitan
Contributor

join the club...sorry to hear of your problem. While misery may love company, it doesn't solve your problem

ArthurJ
Product Expert
Product Expert

Hi sydney90,

Since there is no paper jam, you can try a roller cleaning. Please click HERE for the steps you will need. 

If this does not resolve the issue, you printer would need to be replaced. If your printer is still in it's 1 year warranty and you have a copy of the printer's proof of purchase, please contact Canon at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase. 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

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