Pixma G7020 not recognized after firmware update

[Hoggerjeff]

My G7020 just updated its firmware to 1.080 and it will not scan or print over the network anymore. I've done literally everything in the way of troubleshooting including a factory reset and uninstalling all Canon software, but the new firmware remained. I can ping the device over the network and can access the remote UI, but when I try to install the Canon drivers and scanner utilities, the installers can't find it and refuse to continue. Is there a way to roll back the firmware, or is this thing bricked? FWIW, I can install basic printer drivers via Windows 11, and it will print, but that doesn't give me a scanner.

#PixmaG7020

[DerrickL]

Instructions for performing firmware update. The current version note gives me concern. 

Select this menu from Device settings in Setup menu.

You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen.

Important

• When you use this function, make sure the printer is connected to the internet.

Note

• Only Current version is available when Disable is selected for Wi-Fi enab./disable of Wi-Fi and also for Enab./dis. wired LAN of Wired LAN in LAN settings.

• Install update

  Performs the firmware update of the printer. Follow the on-screen instructions to perform update.

  Note

  • If the firmware update is not complete, check the following and take an appropriate action.

    • Check the network settings.

    • If Cannot connect to the server; try again is displayed on the LCD, press the OK button and try again after a while.

• Current version

  You can check the current firmware version.

• Update notification

  When ON is selected and the firmware update is available, the screen to inform you of the firmware update is displayed on the LCD.

• DNS server setup

  Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the LCD to perform settings.

• Proxy server setup

  Performs settings for a proxy server. Select Use or Do not use. If you select Use, follow the display on the LCD to perform settings.

[Hoggerjeff]

The firmware is up to date. For ages it's been saying that new firmware is on the server but I ignored it. Today it said that firmware was updated and that's when the connectivity problem began. Prior to the automatic updates everything worked fine.

[jrhoffman75]

Give Canon support a call at 1-800-OK-CANON.