12-12-2023 01:24 PM
New Pixma G7020. Installed the software & drivers via the online tools & download; when it was done, Windows showed "Canon G7000 Series", and also "Canon G7000 Series (Copy 1)". When I print a test page from each, the plain "G7000 Series" shows printer model "Microsoft IPP Class Driver", while the "(Copy 1)" shows printer model "Canon G7000 Series".
Why two drivers with essentially identical names? I assume I need both?
12-12-2023 02:02 PM
Thanks for joining the conversation, ctvarner!
So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows 8, Windows 10, Windows 11, etc). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
12-12-2023 02:13 PM
The printer is connected via WiFi to an Asus router; the PC is connected to the same router via Ethernet cable. PC is Windows 10.
12-12-2023 02:10 PM
Greetings ctvarner,
How is the printer connected and to what exactly?
I'll explain more once you answer.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
12-12-2023 02:10 PM
Windows 10. I initially thought I had somehow installed the same driver twice and deleted "(Copy 1)", but that killed the IJ Printer Assistant tool, so I had to reinstall. (To be clear, it already had both before I reinstalled - "(Copy 1)" was not introduced by reinstalling.)
12-16-2023 03:00 PM
I deleted all the G7020 devices and reinstalled, and did not get two devices this time. I imagine it was some kind of user error.
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.