02-06-2023 03:28 AM
Today I started using my new G620. In photos I’m printing it is leaving evenly spaced, dark but faint, blue lines horizontally across the entire photo.
To be clear, this is happening from the very first print on the printer. It is not used.
I have tried printing the nozzle check pattern and the issue was not seen on that print. How do I fix this?
02-08-2023 01:50 PM
So we can best assist you, please let us know what program you are printing photos from and what version of Windows or MacOS you are running.
If you would like to resolve this issue in real time, I recommend reaching out to Canon support for further troubleshooting. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
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