Pixma 922 scanner issue

[dgdamon]

I can scan in "document" mode but when I scan in "photo" mode, a "?" shows up in Image Garden instead of the photo.  It used to work fine.

[Jenine]

Hi Dgdamon!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

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Thanks!

[dgdamon]

The system is Mac OS X Yosemite.  Hope anyone has an idea about this!  I'm not able to scan photos at all in photo mode (vs doc).  Thanks.

[kahveen]

Hi dgdamon,

As I understand that your printer model is MX922 and you have a Mac OS X Yosemite (10.10). When performing a scan, the "Photo" option scans the picture to a "?" symbol.

Kindly try this,

1)  Go to your "Spotlight" and search "IJ Scan Utility"

2)  In the application, select "Settings/Preferences"

3)  On the left panel, select "Photo Scan" and check the file format. (it should be jpeg)

4) Apply the setting.

Hope it helps,

Best Regards,

KahVeen

[dgdamon]

Thank you KahVeen, but it was already set to jpeg so there was nothing to change and it's still doing the same thing.  Frustrating!