Canon Community

cinmarmit · ‎03-20-2021

I have just set up my new TS8320 and ready to print photos and when I print any photo it is blank down the center of it? Is this a setup issue on my computer? I wouldn't think it would be the new out of the box printer.

Help would be appreciated.

Cindy

shadowsports · ‎03-20-2021

Greetings:

Its not the printer. If you are running Windows 10, this might help.

Canon Knowledge Base - System Crashes or Partial Prints in Windows 10

~Rick
Bay Area - CA

~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Maryfrances · ‎03-20-2021

I have Windows 8.1 and the printer worked well till today.....

shadowsports · ‎03-20-2021

Greetings,

Yes. On or about the 9th is when it happeded in W10.

MS started issusing hot fixes shortly thereafter.

Canon Knowledge Base - System Crashes or Partial Prints in Windows 10

Just saw another report from someone running W7 as well. I suspect it affects more than just W10. I'd try removing any recently applied updates and retest.

~Rick
Bay Area - CA

~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Canon Community

Photos blank down the center