11-02-2022 03:41 PM
I had a paper jam and pulled it out through the lower casette paper feed area. When the paper came out, a spring came out with it. Any idea where it may go?
11-04-2022 02:24 PM
If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your service options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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