Hi melissasmission,
The PIXMA MX492 is not supported for use with a Chromebook. To view a list of compatible printers, please use the following link:
https://ij.manual.canon/ij/webmanual/WebPortal/PTA/pta_app_models.html?app=chromeos&lng=en&type=non
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monady throuigh Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
