PIxma MX492 ink cartridges not being recognized - They were working last time I used printer

[khazen422]

I am using  Canon cartridges in my MX492.  I have used both color and black cartridges for a while (they are NOT newly installed.)    Today, they are not being recognized.   I have tried "troubleshooting", unplugging printer with cartridges out of printer, and several other suggestions.

How can I get my Canon print cartridges recognized by the printer?

Thank you!

[shadowsports]

Greetings,

How is the printer connected to your computer?  Wireless or USB?

If wireless try logging into its webserver and see if the issue is reated to the printers software or hardware.

If you can see ink capacity on the webpage, the issue is with the software.  If the ink capacity doesn't display, then the issue is with the printer. Example, I can see my ink levels on my printer's websever.  (not Canon) but they work the same way.  This bypasses the software and comes directly from the printer. 

If you do not see ink capacity displayed, there is an issue with the printer and it would probably be best to contact Canon. 

1-800-OK-CANON (1-800-652-2666)

[staceysigurdson]

Mine are not recognizing either of my cartridges.  They are NOT new.  What do I need to do?  Who do I need to contact?  I turned printer off, unplugged it.  I took out ink & replaced them.   I uninstalled printer and reinstalled it.   None of this has worked.

Any suggestions? Call Canon??? 

[ArthurJ]

Hi,

Can you take a picture of your ink cartridges and attach them to your reply. 

Also, you can try reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.