PIXMA iX6820- something dropped in the rear paper feeder. Can't reassemble

[may43]

A magnet dropped into the rear paper feeder.  We got it out but had to disassemble the paper feeder.  How does the spring attach?  Is there a parts diagram or photo to show it somewhere? Thank you in advance! 

[Patrick]

Hi may43,

It would appear that your PIXMA iX6820 would require service.  If your PIXMA iX6820 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA iX6820 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[diyguy]

Hi I have the exact same problem something fell inside and i had to remove it and cant get the spring back on without dismantling the the entire printer how does the upgrade process work is it still valid? will the upgraded model allow access to remove things that fall inside the feed tray ?

[Tiffany]

Hi Diyguy!

Please give our Canon upgrade specialist a call to help with current information on the program. They'll be able to help with locating the right model printer for your needs and possible discount options. You can reach them Monday-Friday at 1-866-443-8002.