03-19-2017
09:57 AM
- last edited on
04-16-2026
01:39 PM
by
Danny
Hello,
I have a Pixmaix6820 that doesnt print the full image. I'm running it on a MAC (Sierra) and trying to print on kodak glossy photopaper. Everytime I print, the image is scaled up and have all the edges cut off for some reason. The 'scale to fit media' box is ticked and the image is exactly 8.5x11 at 300 dpi. Ive tried making the dpi/image a little smaller, hoping that the 'scale to fit' button would work but the image is still zoomed in.
I had a smaller canon printer before this one and it had no troubles at all so I'm a little frustrated. I'd appreciate any help!
Thank you
Also here are pics of my print settings if that helps at all
04-03-2017 04:20 PM
Hello.
If borderless printing is enabled, the image will be extended beyond the edges of the paper in order to guarantee the edge to edge bleed. To prevent any cut off, you will have to print a "bordered" image instead. This will allow you to retain the entire image.
If additional assistance is needed, find more help at Contact Us.
04-16-2026 01:37 PM
Hello, I have been having the same issue and when I select bordered, it’s making the image smaller than the page size
04-16-2026 04:37 PM - edited 04-16-2026 04:52 PM
Fit to page and borderless will enlarge the picture but not always, depends on the photo program. My MG3620 settings warn me that borderless with 8.5x11 photo paper will zoom the image in when printing from Corel PaintShop Pro. From Windows Photos it does not enlarge when I print borderless and fit to page for an 8x10 photo on 8.5x11 inch paper and I get no warning. What do Pixea or Picview do to the image?
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.