- last edited on by
James_C
This is happening particularly on 5x7 envelopes. I had done standard cleaning, deep cleaning, bottom plate cleaning, roller cleaning, and still this. Please advise!
Hi Annalyced,
Please try increasing the distance of the printhead from the paper. This is performed through enabling the "Prevent Paper Abrasion" function of your PIXMA TS9521C.
To enable this, please follow these steps:
1. Turn your PIXMA TS9521C on.
2. Tap the gear icon at the bottom of your printer's display.
3. Tap Device settings.
4. Tap Print settings.
5. Tap Prevent paper abrasion.
6. Tap ON.
7. Tap the Home icon in the upper left corner.
Attempt to print.
If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your PIXMA TS9521C and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
