03-14-2023 09:24 PM - last edited on 03-15-2023 11:58 AM by Danny
I have three Canon TS9020 Printers. Two of them print beautifully but the third one shut down and won't print anymore.
The error code is 1270 which is feed slot cover open. Now trying to print I can't get past the opening screens when up pops the code. The printer just stops, not going further.
How do I fix this situation? Even if I can bypass the error message that would be fine. Where is the sensor for the slot cover, which side?
I notice that this is a common problem with this series printer. Does Canon have a software/firmware fix to address this issue?
03-16-2023 11:26 AM
Slowly close the feed slot cover and select OK on the touch screen. If the error does not clear, I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer
If the error still wont clear, the printer would require service. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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