PIXMA TS9020 Cyan will not print despite all efforts

[ALD13]

PIXMA TS9020 cyan will not print.

I have cleaned x6, deep cleaned x4, pulled out the entire ink head housing, cleaned and dried it. I’ve replaced the cyan with different new cartridges.. I have run updates to the printer, auto head alignment, cleaned the rollers and bottom plate, the whole 9 yards and I can not get cyan to dispense onto paper! At this point I’m wasting all the ink of the colors that do work from running tests repeatedly.
What else can I try ??

[ArthurJ]

Hi,

Since the cleanings do not resolve the issue, the printer will require service. 

 If the printer is in its 1-year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

You can take advantage of this offer by calling the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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[DerrickL]

I have found multiple posts on multiple forums and tech sites from owners of the TS9020 having the exact same problem, with the printer not printing cyan. Unfortunately  I could not find a single fix for this problem. Nothing worked not any of the methods you tried or a cartridge ink flush. Sorry.