03-04-2024 03:51 PM - last edited on 03-05-2024 10:20 AM by Danny
This shows the paper tray is completely pulled out.
I
03-04-2024 03:56 PM
Maybe there is a switch inside the slot where the tray goes that is sticking. Look inside and see if you can see anything like that.
03-05-2024 11:24 AM
These photos show the underside of the printer where the tray is pushed into and the empty printer tray.
UNDERSIDE
EMPTY TRAY
I don't see anything that might be blocking.
Thanks for your help Jr,
Phil
03-05-2024 11:27 AM
Give Canon support a call. You would need to register your product on the Canon support site first.
03-05-2024 11:50 AM
jr,
Thanks for the help and advice. I may give Best Buy, where I purchased it, a crack at it first. It's doubtless long since out of warranty, but I have Best Buy's pay-for support plan that may still cover it. I came here first instead, because I like to figure things out on my own when possible. ("On my own" includes help from folks like you🙂 )
03-08-2024 07:16 PM
I decided to purchase a replacement, a Canon MG2525. 4 hours installing, following prompts, online to Canon. No joy. I will return it to the vendor. It may be inappropriate for me to post this here. If so, I will not object if a moderator deletes it.
03-04-2024 04:01 PM
I accidentally uploaded the same photo twice. Here is the photo showing the printer itself with the complete explanation.
Thanks for your help.
Phil
04-21-2024 09:29 AM
I have the sam problem too. Mijn is TS8350. After several times doing the same. please help?
04-21-2024 09:38 AM
Hi Choo,
Welcome to The Canon Forums!
We appreciate your participation, though we need to let you know that your product TS8350 appears to be a model not supported by our team here at Canon USA. While the community is welcome to chime in, the Canon Community Forum is hosted and moderated within the United States by Canon USA. We can only support Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
04-21-2024 11:22 AM
Thank you James, I will.
Have a great time!
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.