12-08-2022
06:53 AM
- last edited on
12-09-2022
09:08 AM
by
Danny
I can never scan photos or documents to my computer from this printer. I run the IJ printer utility and tell it to scan it comes back with a "cannot communicate with the scanner" error. I've reinstalled the driver package, ensured I am connected and it has a signal for my wifi, and ensured my scanner is selected yet I still get this error.
I've attached a photo of the error box I'm receiving
.
12-08-2022 09:47 AM - edited 12-08-2022 09:54 AM
Greetings,
I see you are running Windows OS. What version and build?
What version of the drivers did you install?
Do you have any 3rd party anti-virus or firewall software installed?
If Windows Security is the only security software you are using, please temporarily disable the windows firewall for the network profile (Domain, Private or Public) and retest. The Active profile wil show (active) so you know which one you are using.
~Rick
Bay Area - CA
~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring
~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It12-08-2022 09:55 AM
I'm running Windows 11 version 22H2, build 22621.819
The driver version is Canon Inkjet Printer Driver 3.80
12-08-2022 11:36 AM
Any 3rd party security software?
And did you test after temporarily disabling the firewall?
~Rick
Bay Area - CA
~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring
~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It12-09-2022 01:27 AM
Just Windows Defender.
I tried disabling the firewall just now and it didn't work at first, then scanned and sent one thing to my computer, then stopped working again.
12-09-2022 10:26 AM
Greetings,
Try setting a policy based exception allowing the software through the FW.
Open Windows Security
Click on Firewall & network protection.
Click the “Allow an app through firewall” option
Next page click Change Settings and agree
Now find the app, "IJ Scan Utility" or name of Scanning Utility in the list, add check mark for the network profile (Private / Public) you are using.
Then ok. Restart the machine and try scanning again.
~Rick
Bay Area - CA
~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring
~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It12-10-2022 02:22 AM
I'm still getting the same error even after adding it to the exemption list for my firewall.
2/07/2023: New product announcements!
EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STMCanon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.