PIXMA TS6420 jams when trying to print 8½" x 5½" paper

[Jenniferceleste]

I just purchased a new TS6420 printer. With my old printer, I could put a 8 1/2 x 5 1/2 sheet of paper in the top feeder and it would print perfectly fine.   With this printer you have to insert it in a tray and  it jams every time,  how do I print an 8 1/2 x 5 1/2 

[jrhoffman75]

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@Jenniferceleste wrote:

I just purchased a new TS6420 printer. With my old printer, I could put a 8 1/2 x 5 1/2 sheet of paper in the top feeder and it would print perfectly fine.   With this printer you have to insert it in a tray and  it jams every time,  how do I print an 8 1/2 x 5 1/2 

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Doesn't the printer have a rear feed tray? That is usually where custom paper sizes go.

[Jenniferceleste]

Thank you. I did put the paper in the rear feeder but now I can’t figure out how to make the printer use that paper. I remove the regular size paper from the bottom tray and that didn’t work either.

[jrhoffman75]

What app are you trying to print from?

[Jenniferceleste]

I have an Apple Mac desktop computer that I’m trying to print from.

[jrhoffman75]

But what software and what are you trying to print?

[Jenniferceleste]

I am trying to print a mailing label out of eBay. I’m not sure what else I need to tell you. With my old printer, I could just put half a sheet of paper in the feeder and then it would just print.

[jrhoffman75]

When you press “print” does any window open where you can make selections?

[normadel]

So just use an 8.5 x 11 sheet to print the label. What's the real problem here?

[Stephen]

Hello.

To utilize the full capabilities of your printer, you will need to install the Canon software and drivers instead of relying on AirPrint. You can get what you need from https://canon.us/TS6420Setup 

You can find the various media sizes your printer accepts HERE.

There is a note below that section:

Special sizes

Special page sizes must be within the following limits:

rear tray

• Minimum size: 2.17 x 3.51 in. (55.0 x 89.0 mm)

• Maximum size: 8.50 x 26.61 in. (215.9 x 676.0 mm)

cassette

• Minimum size: 5.83 x 8.27 in. (148.0 x 210.0 mm)

• Maximum size: 8.50 x 11.69 in. (215.9 x 297.0 mm)