Well, I recently bought a PIXMA TS6420 despite some bad reviews on Amazon. I felt compelled to buying it because some users said that despite the bad reviews were somewhat true they had a very easy fix and after that was done the printer worked wonders.
Well, everything was working good, I followed the instructions and setup the printer up to the point where I installed the ink cartridges but when I got to the part where I needed to download the drivers to my laptop everything went south dramatically.
I have a 64 bit OS Windows 10 Home Alienware 17 Laptop. When I downloaded the .EXE file for the drivers and opened it, it gets through the 16 files that need to "verify and download" but then a warning pops up saying the following:
"Failed to acquire information on the Driver and Software. Check the Network Connection and try again".
I know my network connection is good, I have access to the internet. I even disabled my AV just to make sure it was not interfeering with the installation but I got the same results. I visited the Canon website, created my account and registered my product, and after I downloaded the .EXE file form the website and ran it, well, it gave me the same results.
I even tried connecting the printer to my laptop via a USB cable but it does not pop up on my devices, so, at this point I have become very frustrated because I cannot use the printer as I was expecting.
Would anyone be able to assist me with this or should I call Customer Support? The Canon website states that their product support crew only works weekdays and for me it is already the weekend.
