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PIXMA TS6120 printer won't print from cassette tray

Dave5
Apprentice

I get the message:

 

"Support Code                        1000

 

There is no paper in the rear tray.

Check the following, than load paper and select (OK).

 

-Align paper guides with the paper.

 

How to clear               OK"

 

I don't want to print from the rear tray; I want to print from the cassette tray. I do select the cassette paper type yet the message, above, is always the same. Support Code 1000 just tell how to load the cassette tray.

 

HELP, please

 

Dave5

43 REPLIES 43

gb901
Apprentice

is is bloody useless. Canon sort this out as its thoroughly cheesing me off and makes me want to hurl this piece of sh@t printer at the wall: I WANT TO PRINT FROM THE CASSETTE NOT THE REAR!

Well done that man👍

Still this needs sorting by canon

gb901
Apprentice

 has been posted before but works a treat: 

I gave a Kudo to the person who posted this a while ago. This was the solution that worked for me :
https://support.usa.canon.com/kb/index?page=content&id=ART174811&cat=MEGATANK_INKJET_PRINTERS&actp=L...

My MG5300 has inexplicably switched to the rear tray occasionally.  I just printed a 14 page doc from Google Drive on Chrome.  Not certain which tray it was using this time but after 3 pages it gave me an error that the rear tray didn't have paper.  It did.  I fiddled with it and restarted the job a bunch of times.  I found the Feed setting in Setup and made certain that it was on Cassette.  The Printer settings for the job does not have any options about the Feed.  I also turned the printer off and on.  Nothing works.  Help.  

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