PIXMA TS6120 printer won't print from cassette tray

[Dave5]

I get the message:

"Support Code                        1000

There is no paper in the rear tray.

Check the following, than load paper and select (OK).

-Align paper guides with the paper.

How to clear               OK"

I don't want to print from the rear tray; I want to print from the cassette tray. I do select the cassette paper type yet the message, above, is always the same. Support Code 1000 just tell how to load the cassette tray.

HELP, please

Dave5

[jgy2001]

No. The problem is we WANT to set default paper source set to cassette, NOT back tray feed.

For some unknown reason the printer do NOT allow the paper source to default to cassette feed.

Regardless we set the source to cassette feed in our computer, it keep feeding paper source from back tray.

This is very BAD default setting design and totally firmware fault.

[jknoepke]

did you find a resolution for this?  I'm not having any luck with the suggestions listed

[jgy2001]

GAVE UP

[jknoepke]

thanks, glad Canon provided us with pieces of crap printers with forced top load paper entry and a fancy cartridge to STORE paper, but clearly not to feed from. 

[jgy2001]

Now, all 5 Canon TS8220 printers are ALL started every morning default source print from back tray. We have to feed paper one page at a time. The TS8220 will NOT print from cassette tray.

Then, we found out this Canon TS8220 printer had this exact unable to print from bottom cassette tray problem since 2013. That is SEVEN years since this problem has been shown in Google search. Canon has done NOTHING to correct this problem.

This makes us MAD. VERY MAD.

No response what so ever from CANON since 2013.

[flstfhd07]

Found my solution here.  Printing from Adobe was fine, my problem started with Word.  See:

https://support.usa.canon.com/kb/index?page=content&id=ART174811&cat=MEGATANK_INKJET_PRINTERS&actp=L...

[jknoepke]

I'll save this for when I next print, thanks for sharing!!

[jgy2001]

In the PC printer controll panel, we have set the paper source from bottom paper cassette tray.

However, checking the printer, there are NO paper source setting. It default auto set the paper source from back tray.

This printer ignor the PC printer control setting.

[Mmmmok]

Ok I had this issue with my TS6160 , an I just solved like five minutes ago.
Open rear tray flap, then close it.
Message on screen says to register paper type an size.
DO NOT CLICK OK..... clicking ok registers that you have placed paper in the rear tray, so it wants to print from the rear...
CLICK THE RETURN ARROW
An happy printing days ahead🤙

[Mmmmok]

Cannon in there vast wisdom has failed to include a button to choose which tray you would like to print from. By registering paper type an size for the rear tray it seems to want to print from that tray as default. So don’t register that there is paper in the rear an you can then print from the bottom cartridge