12-08-2017 08:02 AM
I get the message:
"Support Code 1000
There is no paper in the rear tray.
Check the following, than load paper and select (OK).
-Align paper guides with the paper.
How to clear OK"
I don't want to print from the rear tray; I want to print from the cassette tray. I do select the cassette paper type yet the message, above, is always the same. Support Code 1000 just tell how to load the cassette tray.
HELP, please
Dave5
02-05-2018 07:12 PM
Hi Dave5,
The following paper sizes can be loaded in the cassette tray of the printer: A4, B5, A5, or Letter-sized plain paper. All other paper sizes will need to be loaded in the rear tray of the printer. More information on loading paper in the cassette and rear trays of the printer can be viewed here.
If you have one of the supported paper sizes loaded in the cassette tray of the printer, please ensure that the same paper size and type are selected in the printer driver and application that you are printing from. If you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
10-02-2018 07:48 PM
10-02-2018 07:55 PM
12-01-2018 10:54 PM
Hopefully you were able to resolve this by now! I had the same issue and somehow the cassette paper size was changed. I pulled out the cassette and replaced it and saw the paper was set to A4 when I wanted it to be Letter. I changed it and that solved the problem. Hope this helps!
07-19-2019 07:02 PM - edited 07-19-2019 07:03 PM
That worked here !
Thanks !
@sunnysea47 wrote:Hopefully you were able to resolve this by now! I had the same issue and somehow the cassette paper size was changed. I pulled out the cassette and replaced it and saw the paper was set to A4 when I wanted it to be Letter. I changed it and that solved the problem. Hope this helps!
03-19-2020 03:10 PM
These options do not correct the problem. I also tried to change the settings to "cassette" but I get a warning triangle with exclamation point that I cannot changed the source.
Another other ideas?
Thanks
T
03-20-2020 04:07 PM
Hi tatd,
Please make sure that your PIXMA TS6120 is set for the paper that you have loaded in the cassette:
1. Press the HOME button.
2. Select Setup.
3. Select Settings.
4. Select Device settings.
5. Select Feed settings.
6. Select Register paper information.
7. Verify that the Rear tray and Cassette are both set to Letter and Plain Paper.
03-30-2020 02:10 PM
I am having this issue too. Something has changed, not sure what. Never had this problem before. I checked to see if both are set to letter and they are. The software shows "automatically selected" But when I go to the actual printer driver, it says paper source Rear tray. I have deleted the printer and reinstalled it and it is still having an issue. There doesn't appear to be a way to override the 'selection'.
04-02-2020 10:53 PM
I have the same issue - it has all of a sudden decided that i should print from rear and not from cassette. I am considering throwing this printer against the wall to see it will reset. I have looked at online manual and elsewhere on the web and I cannot see how i can reset this so that it accepts the paper from the cassette.
I had another printer for years and replaced it with one. It only started giving me problems within a few months!!
If anyone has any ideas of how to reset the paper tray, let me know. I turned off and unplugged printer for a few minutes hoping that would reset it but it did not.
Thanks
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