PIXMA TS3720 won't print black

[cooking71]

I set it up, it printed the test page. Now it will not print black. I literally have never used it. Been 1 week. I waited weeks to received the thing and need it for school. I removed the toner and put it back in. Does anyone have a suggeston before I return this thing? 

And what really ticks me off is I cannot call support when I am actually at home due to their limited hours of operation. As if people do not have actual JOBS during the week. 

[DerrickL]

It printed black once?  Bypass what device you are using and print directly from the printer. Let is know or better yet  if you can, show us what it prints. 

Performing a Nozzle Check on PIXMA TS3720

To check the print head condition on your PIXMA TS3720, follow these simple steps:

Steps to Perform Nozzle Check

1. Turn on the Printer
   Ensure that your PIXMA TS3720 is powered on.

2. Access Setup Menu

   • Press the Setup button until the number 2 appears on the LCD screen.

3. Select Print Option

   • Press either the Black button or the Color button.

4. Print Nozzle Check Pattern
   The printer will start printing the nozzle check pattern, which helps you assess the condition of the print head.

After the Nozzle Check

• Evaluate the Print
  Check the printed nozzle check pattern for any missing lines or streaks. This will indicate whether the print head needs cleaning.